Skills & Competencies for Network Operations Manager

Network Operations Manager job profile

Book a Demo and Receive a Sample Job Profile

JOB SUMMARY for Network Operations Manager

Manages the daily operations of the organization's network infrastructure, including hardware, software, security, and services, to ensure it meets the organization's performance objectives.

JOB RESPONSIBILITIES for Network Operations Manager

Implements policies and procedures that ensure compliance with industry standards and regulations, minimize downtime, and support efficient operations. Provides network administrators and technicians with training in the best practices and technologies. Ensures logging and documentation of daily network operations incidents and changes. Leads troubleshooting and resolution of routine network issues and conducts root cause analysis (RCA) to prevent recurrences and identify potential technological, training, or process improvements. Automates routine tasks using scripting or basic programs. Advises on budget expenditures to ensure required tools and equipment are procured and maintained.

Network Operations Manager SALARY RANGE

BASE 50%
$138,215
TOTAL 50%
$149,208
Job Level
M02
Job Code
IT10000323
Education/Degree
Bachelor's Degree
Reports To
Director

Network Operations Manager Skills and Competencies List

Proficiency Levels and Behavioural Indicators
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each Network Operations Manager skill and competencie below to view definitions.
JOB FAMILY COMPETENCIES CORE COMPETENCIES
BOOK A DEMO

11 general skills or competencies (Job family competencies) for Network Operations Manager

1 Job Family Competencies – Business Continuity
Proficiency Level -2
Skill definition-Developing and executing innovative plans to ensure interoperability of business systems in the event of an emergency.
Level 1 Behaviors
(General Familiarity)
Cites examples of best practices for business continuity management.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Assists in developing plans to shorten the period of operation disruption in our organization.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Analyzes emergency responses to ensure our organization is ready for any emergency.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Delivers prompt resolution to system issues to minimize disruptions in business operations.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Designs tools and processes to simplify the business continuity program.
See 4 More Skill Behaviors
2 Job Family Competencies – IT Environment
Proficiency Level -2
Skill definition-Using all IT infrastructure, hardware, software, and systems to support business operations and achieve business strategies.
Level 1 Behaviors
(General Familiarity)
Cites examples of IT management methodologies and best practices.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Applies established IT standards to ensure and maintain the functionality of the IT environment.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Executes security policies and procedures to maintain a secured IT environment in our business.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Delivers strategic solutions to drive continuous improvements to the IT environment.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Builds automated scripts to streamline the operations of enterprise IT environments.
See 4 More Skill Behaviors
3 Network Operations Manager - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Network Operations Manager
Proficiency Level - 4
5 Competency for - Network Operations Manager
Proficiency Level - 5

12 soft skills or competencies (core competencies) for Network Operations Manager

1 Core Competencies – Budgeting
Proficiency Level -2
Skill definition-Applying specific policies, tools and practices to plan and prepare projected revenues, expenses, cash flows, and capital expenditures.
Level 1 Behaviors
(General Familiarity)
Describes the concepts and principles of budgeting operations.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Assists in developing and improving budgeting models, plans, and strategies.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Compares planned budgets vs. actual expenditures, identifies, reports, and explains variances.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Determines system capabilities and needs to improve the process for financial budgeting.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Adapts relevant industry trends on techniques in financial budgeting in our organization.
See 4 More Skill Behaviors
2 Core Competencies – Planning and Organizing
Proficiency Level -3
Skill definition-Managing and prioritizing resources and workloads by creating well-organized plans to attain organizational goals and objectives.
Level 1 Behaviors
(General Familiarity)
Cites potential challenges and workplace issues in delegating tasks that may impede well coordinated work.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Assists in identifying and breaking tasks into a sequence of steps for a more organized task plan.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Aligns tasks and priorities with business goals and objectives.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Creates programs to improve planning and organization of work to achieve business objectives.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Builds and designs organizational systems and planning tools to enhance overall productivity.
See 4 More Skill Behaviors
3 Network Operations Manager - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Network Operations Manager
Proficiency Level - 4
5 Competency for - Network Operations Manager
Proficiency Level - 5

Summary of Network Operations Manager skills and competencies

There are 0 hard skills for Network Operations Manager.
11 general skills for Network Operations Manager, Business Continuity, IT Environment, Local Area Networks, etc.
12 soft skills for Network Operations Manager, Budgeting, Planning and Organizing, Coordination, etc.
While the list totals 23 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Network Operations Manager, he or she needs to be proficient in Budgeting, be skilled in Planning and Organizing, and be skilled in Coordination.

It's Easy to Get Started

Get the precision you need to assess, hire, and develop top talent with skills and competencies – see how with a personalized demo.